Effective Date: 31 March 2026
At YIIS Florist, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website or place an order.
1. Information We Collect
We collect information to provide you with the best floral services possible:
- Personal Identity Data: Name, email address, phone number, and billing address.
- Recipient Data: Because we are a florist, we collect the name, delivery address, and phone number of the person receiving the flowers.
- Transaction Data: Details about payments and the products you have purchased. (Note: We do not store full credit card numbers on our servers; these are handled by our secure payment processors).
- Technical Data: IP address, browser type, and usage data collected via cookies to improve website performance.
2. How We Use Your Information
We use your data for the following purposes:
- Order Fulfillment: To process your payment, prepare your arrangement, and deliver it to the correct location.
- Customer Support: To contact you or the recipient regarding delivery issues or order updates.
- Marketing: We may send you seasonal promotions or reminders for special occasions.
- Site Improvement: To analyze how visitors interact with our website to enhance the user experience.
3. Data Sharing and Third Parties
We do not sell your personal data. We only share information with trusted third parties necessary for our business operations:
- Delivery Partners: Local couriers who need the recipient’s address and phone number to complete the delivery.
- Payment Processors: Secure gateways (e.g., Stripe, PayPal, or local Malaysian FPX providers) to handle transactions.
- IT Services: Service providers that help maintain our website and database.
4. Cookies and Tracking
Our website uses cookies to remember your shopping cart items and to understand site traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
5. Your Rights
Depending on your location, you have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate data.
- Request the deletion of your data, provided it is no longer needed for legal or transactional purposes.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us.